Jean Mork Bredeson brings over 40 years of experience in operations improvement and customer experience strategy. She is the founder and President of SERVICE 800, a global customer experience research firm headquartered in Minneapolis, with operations across London and Shanghai. Under her leadership, the company has helped technical service organizations worldwide improve field and remote customer engagement, collecting real-time feedback in over 30 languages. A mastered Industrial Engineer, Bredeson also draws from her prior roles at Deloitte, General Electric, and Xerox, where she built deep expertise in service quality, delivery, and operations excellence.