Michael is passionate and knowledgeable about his field and an accomplished IT trainer, but his skills don’t stop with Excel, Power BI and other tools in the Microsoft suite. He is also an expert in Project Management and ITIL and AI Training. Michael loves to learn and to share that learning with others. He combines fun with making the functions of Microsoft tools like Power BI understandable and accessible. No easy feat! Training since February 2004 and combining a recognized Human Resource Development tertiary degree with specialised qualifications in IT (including ITIL and Service Desk qualifications), Michael offers a wide base of Microsoft end-user, soft skills, business skills and project management training and instruction. He is a highly self-motivated individual who is passionate about people. Personal success and job satisfaction is achieved when his class has grasped and is able to implement the practical skills provided during their training. Michael is also an AI Certs Certified Trainer (AICT), demonstrating his commitment to staying at the forefront of emerging technologies. This certification reflects his ability to teach and apply AI concepts in practical, accessible ways—further enriching the learning experience for his students.